Everything Can’t Be Free

Thu, Aug 16, 2007

Working at Home

Lynette posted something interesting yesterday on the Mom Masterminds Blog.

There are always a few who will tell you not to pay for information. (Honestly, when I was a brand new wannabe WAHM - I felt that way.) Today I know that if I had never paid for an info product or paid someone for some of their unique expertise – I’d still be in debt up to my eyeballs and working a dayjob for someone else.

I got an email today that emphasized the mindset that some people have. The email was in response to my reminder about last night’s Hot Seminar Series.

“Will there be a recording for playback later?”

My VA replied:
There will be a recording for this. You can visit http://www.hotseminarseries.com/ and this will give you the details about ordering. A recording and transcript of the show will be available (the order link for Nell’s seminar is not up there yet) for $19.97. The other option Kelly has available is a Season Pass for $97.00 where you can get a recording & transcript of all the seminars.

She replied:
No way.

All of the direct sales companies and associations I work with record some of their teleconferences and they never charge for a replay. I don’t care about a transcript—I’m too busy to read it. Would rather listen on my cell phone in the car when out and about doing errands.

Being able to listen to the teleconferences and/or replays helps all of us. The better we all are reflects well on our industry as a whole.

But thank you for the offer.


To which I replied:
Hi (name withheld),

I do a lot of teleseminars and interviews that are free to the public, but Hot Seminar Series is a big event that takes a lot of work and we do open the event up for free attendance.

Recordings, transcripts and web management all take work. I’m sure you like getting paid for the work you do :) I sure hope that you don’t mind if I get paid for what I do ;)

It doesn’t bother me at all that you don’t want to buy a recording – but it does pinch me just a little to read your email and see that you feel I’m somehow doing our community a disservice by charging for my time and effort.

Kelly


The writer wasn’t mean spirited at all, she just expressed her thoughts on the matter – so I’m not mad at her or anything. I just felt like her email deserved a response.

I doubt that she (or many people) have ever stopped to think about the number of man hours that go into preparing for and running a seminar series. (Or this radio show for that matter!)

Since she seems to think it’s wrong that I get paid for my time investment – I wonder if she feels that my VA should do her related work for free? (I’m paying a VA about 2 hours a week or so to help me with it.) Should my other VA also do the transcribing for free? (It takes her about four hours a week to get it done.) And should my host stop charging me for my bandwidth in delivering the recordings?

Creating and delivering information is costly.

Am I splunking for ‘attaboys’? Not at all.

I do want to encourage everyone to think about what to costs people to provide information and to realize that everything can’t be free.

Awesome Update:

A quick response came in just now.

You’re absolutely right…  Of course we all want to get paid.  What was I thinking?!!  And not only do I apologize for basically wanting to take advantage of your hard work, but also for suggesting that you do the business a disservice.  I absolutely love listening to your program when I can, and thank goodness there are people like you who take the time to put these programs, seminars, teleconferences, etc., on for all of us to benefit from.  There is no excuse for my rude behavior.   Consider me in the dog house!!

Furthermore, I will take a look at ordering the Hot Seminars Series.  I’m sure it will benefit me. Again, I really do apologize and hope you will forgive my arrogance on  this one.  Thanks also for replying and setting me straight.


Isn’t that awesome?  Made my day!

It just proves that when most people take a moment to think about it – they realize that information really IS valuable and worth paying for.

This post was written by:

Kelly McCausey is the host of Work at Home Moms Talk Radio and owner of Mom's Talk Network. She has built a successful internet based home business and helps other moms do the same.

Contact the author

  • Sherry Frewerd
    Just goes to show you that how we word things online and how we react does indeed have an effect on others. The entire conversation could have easily taken a different tone. :-)
  • I'm glad she came around, but did want to point out that her comparison to the direct sales companies doesn't apply in this case. As a direct sales rep, she is already a customer of that company (i.e. through sales minimums, etc.) and they also financially benefit from people listening to those calls and applying what they learn. So, although they don't ask for money out of her pocket for the recordings, they are most definitely making money...and that's what biz is largely about, isn't it? :-)
  • Kelly, I just have to say that the way in which you handled this was just Superb...professionally getting your point across but in just the nicest manner possible! And kudos to her for being able to see things clearly and tell you so!
  • Glad that your response to her made her stop and think about things.
  • Jen
    Kelly... a great post all around. I do believe some people do think we should give all our info for free until they realize the work that is put in behind the scenes. Great thought out reply Kel!
  • That was an awesome response from her! Good for her and you!
  • Well fair play to her for coming back with a response to that, even if she'd seen your point of view she could have just gone off into a corner and sulked LOL..but I agree with your sentiments, there is so much free information out there a lot of it provided by people like you and me that sometimes people forget and take things for granted, believing they can do it all for free but going for free all the time certainly won't get you where you want to go !
  • What a turn around! Great to see an objective person with the ability to say they made a mistake.
  • Great turn out, if only they could all be that understanding :-)
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